Privacy Policy

Revised as per November 23 2023

Welcome to the RoomSketcher App or website, an app or website operated by RoomSketcher AS (“us,” “we,” or “RoomSketcher”). This privacy policy (the ‘Privacy Policy’) explains you of our policies with respect to information collected from any services and content, including the website, provided by RoomSketcher (the “RoomSketcher Services”).

Your use of the RoomSketcher Services constitutes your acceptance of this Privacy Policy and your consent to the practices it describes.

We reserve the right, at our sole discretion, to change, modify, add, or delete whole or portions of this Privacy Policy at any time without further notice. If we do this, we will post the changes to this Privacy Policy on RoomSketcher’s website and the date of last revision will be indicated at the top of the Privacy Policy. It is your responsibility to regularly check the website to determine if there have been changes to the Privacy Policy and to review such changes.

The complete terms and conditions for your use of the RoomSketcher Services (the “Terms of Use”) are posted on RoomSketcher’s website.

Automatic Collection of Non-Personal Information

When you visit and use the RoomSketcher Services, like when you visit most other websites, certain non-personal information about your visit is automatically logged, which may include information about the type of browser you use, the server name and IP address through which you access the internet, the date and time you access the RoomSketcher Services, the pages you access while at the RoomSketcher Services, and the internet address of the website, if any, from which you linked directly to the RoomSketcher Services. This information is not personally identifiable.

Personally Identifiable Information

“Personally Identifiable Information” is any information that concerns you individually and would permit someone to contact you, for example, your name, address, telephone/fax number, email address, Social Security number or similar or any information you submitted to RoomSketcher that identifies you individually.

We will not collect any personally identifiable information about you unless you provide it. Therefore, if you do not want us to obtain any personally identifiable information about you, do not submit it.

You can visit and browse RoomSketcher Services without revealing personally identifiable information about yourself. You may also choose to disclose personally identifiable information about yourself, which may be maintained as described below. We may collect personally identifiable information about you from the RoomSketcher Services by methods such as the following:

Registration Forms

If you are offered the opportunity to enter a promotion, to become a registered user of the RoomSketcher Services, or to opt-in to receive information about the RoomSketcher Services through another site, you must apply by filling out the registration form on RoomSketcher’s website. This form requires certain personally identifiable information that may include, without limitation, your name, email address, postal address, telephone number, areas of interest, and/or a unique individual password.

Transactions and Activity

If you become a registered user or if you conduct transactions through the RoomSketcher Services, information about the transactions you engage in while on the website and your other activity on the RoomSketcher Services may be collected. This information may include, without limitation, areas of the website that you visit, content that you view, download or submit.

Furthermore, to provide you with a smooth purchasing experience and any necessary support when you buy one or more of our products or subscriptions, we have integrated the FastSpring ecommerce solution, into relevant portions of our websites, with FastSpring also operating as the merchant of record with regard to your purchases. This means that checking out your shopping cart at our websites, and any possible further engagement with FastSpring, requires that you share your personal data with FastSpring in the manner detailed in their Privacy Policy which is accessible to you as shown in the Checkout phase of your purchase. To ensure everything works together smoothly, FastSpring may also share your data with us in some instances. For example, to provide you support, where necessary, and to process and retain certain information and documentation for purposes of complying with accounting and tax laws.

Email and Other Voluntary Communications

You may also choose to communicate with us through email, via our website, by telephone, in writing, or through other means. We collect the information in these communications, and such information may be personally identifiable.

RoomSketcher uses an AI chatbot powered by a third-party service provider, Chatbase.co, to assist you and enhance your user experience. Please note that the AI chatbot is an artificial intelligence and not a human operator. Given the probabilistic nature of artificial intelligence, the use of the AI chatbot may, in some situations, result in incorrect output. The AI chatbot's responses are provided "as is" and we make no warranties regarding their accuracy or reliability. We are not liable for any errors, omissions, or damages resulting from using the AI chatbot.

As you communicate with the AI chatbot, please avoid sharing sensitive or confidential information such as passwords, social security numbers, or financial details. The AI chatbot is not designed for transactions or inputting payment information. Both we and Chatbase.co have access to the chat log conversations between you and the AI chatbot. We collect this information to improve the quality of the AI chatbot service and better support our users. However, we assure you that your chat log conversations will not be sold, shared, or used for marketing or advertising purposes. By using the AI chatbot, you acknowledge and agree to the collection, storage, and use of your chat log conversations as described in our Privacy Policy and the Privacy Policy of Chatbase.co. If you have any questions or concerns regarding the AI chatbot usage, please don't hesitate to contact us.

Disclosure of Information

RoomSketcher does not provide personally identifiable information to unaffiliated third parties for their use in marketing directly to you. We may use unaffiliated companies to help us maintain and operate our website or for other reasons related to the operation of its business, and those companies may receive your personally identifiable information for that purpose. We may also disclose personally identifiable information about you in connection with legal requirements, such as in response to an authorized subpoena, governmental request or investigation, or as otherwise permitted by law. Finally, as RoomSketcher’s business develops, RoomSketcher may sell or buy corporate assets, and in such transactions customer information may be one of the transferred business assets. If RoomSketcher, its internet businesses, or substantially all of its assets, is acquired, customer information may be one of the assets transferred.

Children's Privacy

By agreeing on using or accessing the RoomSketcher Services, a person must be of legal age in accordance with the laws of the country where the person has its registered address or from which the person use, access or downloads the RoomSketcher Services. If a person is not of legal age in accordance with the preceding, such person must have the consent of its parents to use or access the RoomSketcher Services. Information collected from a child will only be used by RoomSketcher in accordance with this Privacy Policy. Additionally, a persons parent or legal guardian may request that information about a person under the legal age shall be corrected or deleted from our files by contacting us at Customer Service +47 40 00 04 84. In such case, we reserve the right to terminate access of the person under legal age as a registered user of the RoomSketcher Services, if such termination is deemed necessary by us in order for us to operate the RoomSketcher Services in accordance with the Terms of Use and this Privacy Policy.

"Cookies" and Advertisers

RoomSketcher’s servers, or the servers of companies that are used to operate the RoomSketcher Services, may place a “cookie” on your computer in order to allow you to use the RoomSketcher Services and to personalize your experience.

A “cookie” is a small piece of data that can be sent by a web server to your computer, which then may be stored by your browser on your computer’s hard drive. Cookies allow RoomSketcher to recognize your computer while you are on its website and help customize your online experience and make it more convenient for you. Cookies are also useful in allowing more efficient log-in for users, tracking transaction histories and preserving information between sessions. The information collected from cookies may also be used to improve the functionality of the website.

The advertisers and/or other content providers that may appear on this website may also use cookies that are not sent by the RoomSketcher Services. Such ads or content may contain cookies that help track and target the interests of users of this website in order to present “personalized” advertisements or other messages that the user might find interesting. We are not responsible for any such cookies.

Most web browser applications (such as Microsoft Edge and Google Chrome) have features that can notify you when you receive a cookie or prevent cookies from being sent. If you disable cookies, however, you may not be able to use certain personalized functions of the RoomSketcher Services.

Click this link for more information.

External Links

The RoomSketcher Services may contain links to other websites, including those of advertisers or third party content providers who offer downloads on RoomSketcher Services. Please be aware that RoomSketcher is not responsible for the privacy practices or the content of other websites. Websites that are accessible by hyperlinks from the RoomSketcher Services may use cookies. We encourage you to read the privacy statements provided by other websites before you provide personally identifiable information to them.

Security

RoomSketcher maintains physical, electronic, and procedural safeguards to help guard personally identifiable information. If transactions are offered on the RoomSketcher Services, transaction information is transmitted to and from RoomSketcher in encrypted form using industry-standard connections to help protect such information from interception. RoomSketcher restricts authorized access to your personal information to those persons who have a legitimate purpose to know that information to provide products or services to you and those persons you have authorized to have access to such information. Please be aware, however, that any email or other transmission you send through the internet cannot be completely protected against unauthorized interception.

Choice / Opt-Out

In order to provide service to you, we will send you communications related to your transactions, security or the administration of its website. From time to time, RoomSketcher and its affiliates may also wish to send you other messages or updates about the RoomSketcher Services, its affiliates, or their promotions and other activities. If you do not wish to receive non-transaction/security related communications from RoomSketcher and its affiliates, please contact customer service at +47 40 00 04 84.

Data Quality / Access

We allow you to change, update, or delete the information you may provide in your optional registration form. If you would like to change, update, or delete your personal information, please send an email containing your request to customer service.